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At GoPack Travel, we want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, we're here to help.
You may request a return within 30 days of the date your order is delivered.
To be eligible for a return, the item should:
Certain products may be excluded from returns where applicable, including products that cannot reasonably be returned for hygiene, safety, customization, or other applicable reasons. Any applicable exclusions will be clearly stated on the product page or at the time of purchase.
To request a return, please contact us at:
Email: support@gopacktravel.com
Toll-Free: 1 (307) 419-4058
Please include:
Our support team will provide the return instructions and return address where applicable.
Please do not send an item back without contacting us first. This helps us make sure your return is properly identified and processed.
For a return due to a change of mind, ordering the wrong item, or no longer wanting the product, the customer is responsible for the return shipping cost, unless otherwise stated.
If the item you received is damaged, defective, or incorrect, please contact us before returning it. We will review the issue and provide appropriate instructions.
We want to make sure you receive exactly what you ordered.
If your order arrives damaged, defective, or you receive the wrong product, please contact us at support@gopacktravel.com as soon as possible.
Please provide your order number and, where applicable, clear photographs of the item and packaging. This allows us to review the issue and determine the appropriate resolution.
Depending on the circumstances, we may provide a replacement or refund.
Once your returned item has been received and inspected, we will notify you whether your return has been approved.
If your return is approved, your refund will be issued to your original payment method.
We aim to process approved refunds within 7 business days after the returned item has been received and inspected. Your bank or payment provider may require additional time for the refund to appear in your account.
Where required by applicable law, any applicable shipping charges will be handled in accordance with those legal requirements.
A return may not be accepted if the product:
Where a product has specific return restrictions, those restrictions will be disclosed on the applicable product page.
If you received a damaged, defective, or incorrect item, please contact us first. Depending on product availability and the circumstances, we may be able to provide a replacement.
For other situations, we generally process returns as refunds rather than direct exchanges.
If you believe there is a problem with your order, please contact us before sending anything back. Our support team will review the situation and provide the appropriate next steps.
GoPack Travel ships worldwide. Return procedures and customer responsibilities may vary depending on the destination country.
Customers are responsible for complying with applicable customs and shipping requirements when returning an item internationally.
Nothing in this policy limits any mandatory consumer rights or protections that apply under the laws of your country or region.
If you have any questions about our Return & Refund Policy, please contact us:
GoPack Travel
Email: support@gopacktravel.com
Toll-Free: 1 (307) 419-4058
Customer Support Hours:
Monday–Friday
9:00 AM–5:00 PM Mountain Time (MT)